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Deliver seamless, personalized Experiences across chat, voice, and video
Custom Chat Widget
Engage customers with a branded chat experience, fully customizable to reflect your business identity and align with your customer engagement strategy.
Caller Authentication and Fraud Risk Detection
Ensure secure and smooth customer interactions with intelligent caller authentication and proactive fraud detection, minimizing risk and improving trust.
In-App, Web, and Video Calling
Enable versatile communication options by integrating calling features across in-app, web, and video platforms, offering your customers flexible support channels.
High-quality audio
Deliver crystal-clear audio for calls, enhancing communication clarity and reducing misunderstandings in customer interactions.
Outbound Campaigns
Reach out proactively to your customers with targeted outbound campaigns, increasing engagement and enhancing the customer experience.
Skills-Based Routing
Connect customers to the right agents through skills-based routing, improving first-contact resolution rates and overall satisfaction.
Enhance agent efficiency with custom tools and AI assistance
Customize Agent Workspace
Design an intuitive, streamlined workspace tailored to your agents’ needs, improving efficiency and reducing time to resolution.
Customize Contact Control Panel
Equip agents with a personalized Contact Control Panel, enabling quick access to key tools and resources for more effective customer interactions.
Case Management
Simplify case handling with organized case management tools that track and manage customer inquiries for faster, more organized service.
Generative AI-Powered Agent Assist
Support agents with real-time, AI-driven suggestions, helping them respond quickly and accurately while maintaining a human touch.
Third-Party App Integration
Seamlessly integrate with third-party applications, providing agents access to additional resources and tools without leaving their workflow.
Customize Chat Widget
Adapt your chat widget’s appearance and functionality to meet specific use cases, creating a cohesive and impactful digital interaction.
Gain actionable insights with Real-time and historical analytics
Real-Time Conversational Analytics
Monitor conversations in real time to gain immediate insights into customer sentiment and topic trends, allowing for quick action and response.
Call & Screen Recording
Capture both audio and screen interactions for comprehensive records that enhance compliance and improve quality assurance.
Real-Time and Historical Analytics
Access both real-time and historical analytics to track performance trends, understand customer behavior, and make data-informed decisions.
Analytics Data Lake
Centralize analytics data into a scalable data lake, enabling advanced analytics and insights across various departments and use cases.
Streamline scheduling Task allocation, and performance
Workforce Management Integration
Integrate workforce management tools to efficiently handle scheduling, staffing, and task assignments, ensuring optimal resource utilization.
Availability and Attendance
Track and manage agent availability and attendance in real-time, helping maintain a reliable and well-coordinated support team.
Key Differentiators
Crafted Perfection
- We do more than just support Amazon Connect. We build and maintain a suite of products designed to improve efficiency and produce insights. If you have unique challenges, wecan build a tool to help.
Team of Experts
- Our team of Amazon Connect experts will guide you through the entire process, from setup to day-to-day operations, to building custom software on top of Amazon Connect.
Continuously Great
- We embrace Continuous Integration and Continuous Deployment processes to automate changes and deployments every step of the way.
Expect Exceptional
- Every situation is unique, and your contact center is no exception. From intraday office hours, to playing holiday messages, to custom routing for VIP customers, and more, we've got you covered.
Scaled Right
- Whether you're a SMB or a large enterprise, we can work at your scale, and help you control infrastructure and costs to match your unique needs.
Totally Data Driven
- Our products give you a totally data driven platform using standard AWS services. It will fit right in with your existing infrastructure and call flows.
TestimonialsTrust our clients
Very knowledgeable in the AWS space, couldn't ask for a better vendor with Digiclarity. They never fall short of helping us solution our projects.
Highly recommended. Digiclarity works and responds quickly as soon as they can when we need their support. Truly helpful and can be relied on at all times.
We have worked with the Digiclarity team since 2013. They help us with several key processes, especially our call center on Amazon Connect. I would recommend Jason's team for any Connect work and are thankful for his ongoing commitment to our business.
Our rapid migration to Amazon Connect would not have been possible without the guidance and tools provided by the Digiclarity team.
The Digiclarity team consistently provides customized solutions specific to our company's needs, and we continue to improve operationally thanks to our partnership with Digiclarity.
I had the pleasure of working alongside Jason while he transformed the SOX IT process from a mountain of paper to a searchable digital library. Jason constantly looked for efficiencies to improve all facets of the organization and his determination to succeed elevated everyone working with him.
Thank you for all that you do! What a huge help!
I was finally able to take a vacation knowing that Digiclarity had our IT processes under control.